1000
Keypad
IVR Menus
Data Steps

IVR Voice Menu Guide

An interactive voice response system that greets callers and offers dial options.
- Digits (0-9, *, #): Each digit can be assigned its own target (Queue, Extension, Announcement, Another IVR).
- Timeout: The target the call is automatically transferred to when the user does not press a digit (e.g. 10 sec).
#IVRExt.AudioTimeoutDigitsStatus
#1 Main menu 7001 custom/main-menu
Timeout (8s): 🎧 Queue: Sales (sales) Invalid Entry: 🎧 Queue: Sales (sales) Direct Dial Enabled (3s)
Key 0: 📱 Extension: 1001 - Anna Weber Key 1: 🎧 Queue: Sales (sales) Key 2: 🎙️ IVR menu: Support menu Key 3: 🔔 Ring group: Reception (600) Key 9: 🎙️ IVR menu: Menü (Türkçe)
#4 Menü (Deutsch) 7004 custom/menu-de
Timeout (8s): 🎧 Queue: Sales (sales) Invalid Entry: 🎧 Queue: Sales (sales) Direct Dial Enabled (3s)
No digits added yet
#3 Menü (Türkçe) 7003 custom/menu-tr
Timeout (8s): 🎧 Queue: Sales (sales) Invalid Entry: 🎧 Queue: Sales (sales) Direct Dial Enabled (3s)
No digits added yet
#2 Support menu 7002 custom/support-menu
Timeout (6s): 🎧 Queue: Technical support (support) Invalid Entry: 🛑 End the call not found Direct Dial Enabled (3s)
Key 1: 🎧 Queue: Technical support (support) Key 2: voicemail not found