1000
Keypad
Queues

Asterisk Built-in Queue Manager Guide

Distributes incoming calls among agents using the built-in Asterisk engine (`app_queue`).
- Advanced Asterisk Settings: manage Capacity Limit (`maxlen`), Announce Frequency (`announce-frequency`), Estimated Hold Time Announcement (`announce-holdtime`), Join Empty (`joinempty`), Leave When Empty (`leavewhenempty`) and Ring In Use (`ringinuse`) options from the web.
#QueueDescriptionExt.StrategySupervisorTimingsAgentStatusActions
#1 sales Sales 6001 rrmemory Elif Demir (1004) Ring: 20s | Retry: 5s | Wrap-up: 10s 3 Agents
#2 support Technical support 6002 leastrecent Elif Demir (1004) Ring: 25s | Retry: 5s | Wrap-up: 15s 2 Agents
#3 billing Billing 6003 ringall Not Assigned Ring: 20s | Retry: 5s | Wrap-up: 10s 2 Agents
#4 vip Key accounts 6004 fewestcalls Elif Demir (1004) Ring: 30s | Retry: 5s | Wrap-up: 10s 1 Agents