Time Conditions

1000

Keypad

Time Plan

Time Conditions

Multiple Time Conditions & Groups Guide

Allows incoming calls to be evaluated in order against multiple time groups (e.g. Summer Hours, Winter Hours, Weekend, On-Call Hours).
- Multiple Rules: Each time condition can contain multiple time groups. Each rule can have its own Match Target and No-Match Target.
- Default / General After-Hours Target: the fallback target the call is routed to when none of the rules match.

#	Condition	Ext.	Rules	Default Target
#1	Main line: open?	7101	#1: Office hours ➔ 🎙️ IVR menu: Main menu	🔊 Announcement: After hours
#2	Support line: open?	7102	#1: Support hours ➔ 🎧 Queue: Technical support (support)	voicemail: not found
#3	Saturday desk	7103	#1: Saturday morning ➔ 🔔 Ring group: Reception (600)	🔊 Announcement: After hours
#4	Holiday check	7104	#1: Public holidays ➔ 🔊 Announcement: Holiday closure	⏰ Time condition: Main line: open?

#	Group	Hours	Days	Holidays
#1	Office hours	08:30 - 18:00	Mon, Tue, Wed, Thu, Fri	-
#2	Saturday morning	09:00 - 13:00	Sat	-
#3	Support hours	07:00 - 22:00	Mon, Tue, Wed, Thu, Fri, Sat	-
#4	Public holidays	08:30 - 17:30	Mon, Tue, Wed, Thu, Fri	3 Holiday(s) Defined

Time Condition Title *

Internal Number (optional) If set, this destination can be dialled directly from internal phones. Leave empty for no number.

Time Condition Active

Time Group Rules & Targets

General Default After-Hours (When No Rule Matches) Target

Target Type

Target Selection

Phone Settings

Multiple Time Conditions & Groups Guide

Add New Time Condition

Add New Time Group

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