Keypad
Break Reports Guide
Lets you analyze call center agents' (3001-3009) break start/end activity, break reasons (Meal, Tea, Meeting, Leave), and total break durations.Total Breaks
2
Total Break Duration
12dk 0sn
Average Break Duration
6dk 0sn
Most Used Break Reason
After-call work
| #ID | Agent | Extension | Break Reason | Break Start | Break End | Total Duration | Status |
|---|---|---|---|---|---|---|---|
| #4 | Mehmet Kaya | 1002 | After-call work | 06.11.2026 22:21:44 | 06.11.2026 22:23:44 | 2dk 0sn | Completed |
| #2 | John Carter | 1003 | Coffee | 06.11.2026 20:36:44 | 06.11.2026 20:46:44 | 10dk 0sn | Completed |