Queue Logs - AiPBX

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Queue Event Logs Grouped (Call Journey)

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Queue Logs Guide

Filters raw Asterisk queue_log data live.

ENTERQUEUE: ENTERQUEUE: The moment the caller enters the queue.

CONNECT: CONNECT / COMPLETE: Calls answered and completed by an agent.

ABANDON: ABANDON: Calls where the caller hung up before reaching an agent.

Entered Queue

Connected Calls

Abandoned

Avg. Wait Time

50 s

Ring No Answer

Show:

#	Date	Caller	Queue	Status	Answering Agent	Wait Time	Talk Time	Call ID
#1	06.11.2026 16:34:52	+15550155	vip	Connected	1006 Sofia Rossi	00:27	08:13	`qvip1.1793982892`
Queue Call Journey Timeline 3 Steps / Events `qvip1.1793982892` Wait: 00:27 • Talk: 08:13 • Total Time: 08:40 16:34:52 Entered Queue ENTERQUEUE Caller Number: +15550155 • Position: #1 #57 16:35:19 Agent Connected CONNECT Agent: 1006 (Sofia Rossi) • Wait Time: 27 sn • Ring: 3 sn #58 16:43:32 Caller Hangup COMPLETECALLER Talk Time: 493 sn • Wait: 27 sn • Agent: 1006 (Sofia Rossi) #59
#2	06.11.2026 12:42:51	+447700900456	vip	Abandoned	-	00:29	-	`qvip4.1793968971`
Queue Call Journey Timeline 2 Steps / Events `qvip4.1793968971` Wait: 00:29 • Talk: 00:00 • Total Time: 00:29 12:42:51 Entered Queue ENTERQUEUE Caller Number: +447700900456 • Position: #1 #66 12:43:20 Caller Abandoned ABANDON Wait Time: 29 sn • Abandoned Position: #1 #67
#3	06.11.2026 05:35:46	+15550171	support	Connected	1006 Sofia Rossi	01:13	08:15	`qsupport5.179394…`
Queue Call Journey Timeline 3 Steps / Events `qsupport5.1793943346` Wait: 01:13 • Talk: 08:15 • Total Time: 09:28 05:35:46 Entered Queue ENTERQUEUE Caller Number: +15550171 • Position: #1 #34 05:36:59 Agent Connected CONNECT Agent: 1006 (Sofia Rossi) • Wait Time: 73 sn • Ring: 3 sn #35 05:45:14 Caller Hangup COMPLETECALLER Talk Time: 495 sn • Wait: 73 sn • Agent: 1006 (Sofia Rossi) #36

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Queue Logs Guide

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