User Management

1000

Keypad

User Management

Users & Permissions Guide

Manages system users' role, password, and WebRTC extension permissions.
- Admin: Has full access to all PBX, fax, queue, and system settings.
- Call Center Agent (cc_agent): Uses a WebRTC extension (3001-3009) with the live PBX and agent screen.
- Fax User (fax_user): Only has access to their authorized fax lines and the fax send/receive module.

#	User	Full Name	Email	Role	Extension	Permissions	2FA
#1	admin	Demo Admin	[email protected]	Admin	1000	Recordings All CDR	Off
#3	ext1002	Mehmet Kaya	[email protected]	Agent	1002		Off
#4	ext1003	John Carter	[email protected]	Agent	1003		Off
#7	ext1006	Sofia Rossi	[email protected]	Agent	1006		Off
#5	ext1004	Elif Demir	[email protected]	Queue Manager	1004		Off
#9	ext1008	Nora Lindqvist	[email protected]	Viewer	1008		Off
#2	ext1001	Anna Weber	[email protected]	User	1001		Off
#6	ext1005	Lukas Braun	[email protected]	User	1005		Off
#8	ext1007	David Chen	[email protected]	User	1007		Off

Role Key	Display Name	Description
`admin`	Admin	Full-access system administrator
`read_only_admin`	Viewer	Can view every panel but cannot edit or delete
`cc_agent`	Agent	Agent desk, break management and call recordings
`fax_user`	Fax	Incoming/outgoing fax management and sending faxes
`cc_manager`	Queue Manager	Call centre live monitoring, queues, agents, breaks and reports
`user`	User	My Phone, directory, chat and own call history (no fax or call centre access)

Phone Settings

Users & Permissions Guide

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User Types (Roles) Management

Edit / Add User Type Clear

Bulk User Import (CSV)

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